Service information · 7 October 2026
Using Go Deliva
How orders, payments and reports work on the website and in the app.
The service
Go Deliva connects customers, businesses, individual sellers and couriers in areas where ordering is available. Products, payment methods and delivery options depend on the selected establishment.
Your account
Provide an accurate name, reachable phone number and located address. Your active delivery address belongs to your account and is shared across the website and app. Keep your credentials and handover codes private.
Orders and payment
Available payment methods depend on the country and store and are shown before you confirm. For pickup, payment on site is made at the store. For delivery, cash is paid to the rider when offered. Online card payment uses Stripe only when enabled.
Requesting cancellation
Contact support with the order number as soon as you wish to cancel. The seller or authorised team handles the request according to the order stage. A request or abandoned payment does not confirm cancellation; check the recorded status.
Refunds for paid orders
When an online-paid order is recorded as cancelled, the system attempts a refund with the payment provider. If it fails or the amount is disputed, support must check the payment. The effective timing depends on the provider and bank; no fixed deadline is stated here. For cash payments, contact support: the app does not make an automatic bank refund.
Order not received or product problem
Check tracking and contact support with the order number if delivery is missing or incorrect. Share the delivery code only at the actual handover. After an order is marked delivered, you can report missing items, a wrong order, damage or quality problems with a comment and optional photos. A report opens a support case; it does not itself trigger a refund.
Sales between individuals
The seller provides an item's condition, photos and price and a located pickup address. Listings are moderated before publication. The buyer checks the description before ordering. Go Deliva provides ordering, delivery matching and reports; the item comes from the individual seller. A reservation awaiting payment confirmation is limited to 30 minutes. Cancellation releases the item; confirmed delivery marks it sold.
Contact Go Deliva
Contact support about an order, sale, account or personal data. Include the relevant order number and avoid sending identity documents in a complaint message.
contact@godelivapp.comContact support