Service information · 7 October 2026
Personal data and privacy
The following information describes data used by the available Go Deliva features.
Account and order data
The service uses your name, email, phone, addresses, cart, orders, payments and support conversations. Avatar and product photos are used for your profile or listings. Information needed for an order is shared with the relevant business and courier.
Location and delivery
Your selected address position is used for quotes and delivery. The courier's position supports tracking and handover stages during the mission. Access to phone location depends on system permissions, which you can change in device settings.
Orders and payment
Stripe processes payment data only when you use an enabled online card payment method. Cash payments do not require card details.
Photos of order problems
You can attach up to 4 JPG or PNG photos of up to 5 MB to a post-delivery report. These files are privately stored and encrypted. Authenticated access is restricted to the uploader and authorised administrators. They do not become public listing photos.
Courier verification and cash
Identity documents, presence photos and vehicle documents requested according to country and transport are reviewed manually by the authorised team. The current flow does not perform automated facial recognition or biometric comparison. Cash settlement evidence is also private.
Evidence retention
Report photos expire after 30 days by default; the operator can configure this between 1 and 365 days. Verification documents and cash evidence follow the case's operational policy, defaulting to 365 days and configurable. At expiry, file access is refused and a purge task deletes the file. Tracking metadata may remain stored.
Analytics and advertising
Website cookie choices let you accept or reject optional analytics and advertising categories. Verification data and report photos are not used as advertising content. External advertising and payment services also apply their own rules.
Requests about your data
Contact support to request access to your data, corrections or account deletion. Deletion requires processing by the authorised team. It does not guarantee erasure of all order, payment or audit history needed to follow the service.
Contact Go Deliva
Contact support about an order, sale, account or personal data. Include the relevant order number and avoid sending identity documents in a complaint message.
contact@godelivapp.comContact support